Refund policy

We want you to love your FORMS purchase. If something isn’t quite right, you can return your order quickly and easily through our online Returns Portal.

Start Your Return Here: https://formsworkwear.com/a/returnzap

 

Quick FAQ 

How long do I have to return an item?
You have 30 days from delivery to register your return through our portal.

How do I make a return?
All returns must be submitted through our online Returns Portal.
Start Your Return Here: https://formsworkwear.com/a/returnzap

Do you offer exchanges?
No — we don’t offer exchanges. If you need another size or style, please place a new order after your refund has been processed.

Are sale items refundable?
Yes — but only at the price paid at checkout, not the original full price. Sale items may not be available to repurchase.

Do I have to pay for return postage?
Return shipping costs are the responsibility of the customer, unless your item is faulty or incorrect. We recommend using a tracked courier service.

Can I return from outside the UK?
Yes — international returns must also be registered through our Returns Portal. Once approved, you’ll be provided with our Returns Processing Address in Widford, UK.

Return shipping costs are the responsibility of the customer, and duties/taxes are non-refundable.

Start Your Return Here: https://formsworkwear.com/a/returnzap

 

How long will my refund take?
Once your return has been received and inspected, refunds are issued to your original payment method. Please allow 5–10 business days for funds to appear, though this may vary depending on your bank/payment provider.

What if my item is faulty or incorrect?
Please register your return within 7 days of delivery via the Returns Portal and select the relevant reason. Our team will resolve these cases as a priority!

Full Returns & Refund Policy

At FORMS, we want you to feel confident in your purchase. If you are not completely satisfied, you may return your item in line with the policy below.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of delivery. 
• Be unused, unworn, and in original condition.
• Have all tags attached and original packaging.
• Be free from make-up, fragrance, or stains. Please note:
• Exchanges are not offered. If you need another size or style, please place a new order once your refund has been processed.
• Sale items are refundable at the sale price paid, not the original full price. Sale items may not be available to repurchase.
• Gift cards are non-refundable. UK Returns
  
• All UK returns must be registered via our Returns Portal:
  

  
  

  UK Returns

• All UK returns must be registered via our Returns Portal:  https://formsworkwear.com/a/returnzap
  

• Once approved, you’ll receive instructions to send your item(s) back.

• Return shipping costs are the customer’s responsibility (unless faulty/incorrect).

• FORMS is not liable for lost or undelivered parcels. Please use a tracked service and keep proof of postage.

• Please include your full name and order number either clearly on the front of the parcel (with the return address) or on a note placed inside the parcel. Returns received without this information may be delayed in processing.

 

International Returns

• International returns must also be submitted via our Returns Portal:
  Start Your Return Here: https://formsworkwear.com/a/returnzap 

• Return shipping costs are the responsibility of the customer.

• Duties, taxes, or import fees paid at delivery are non-refundable. 

• Returned items must meet the eligibility conditions listed above. 

• Please include your full name and order number either clearly on the front of the parcel (with the return address) or on a note placed inside the parcel. Returns received without this information may be delayed in processing.

Refunds 

• Once your return has been received and inspected, you’ll receive an email confirmation.

• Approved refunds will be issued to your original payment method.

• Please allow 5–10 business days for funds to appear (timing may vary depending on your bank/payment provider). 

• If your return does not meet our policy requirements, we will notify you by email and return the item to your original shipping address.

• Faulty or Incorrect Items 
  If your item arrives faulty or incorrect, please register the return via the Returns Portal within 7 days of delivery. Our team will resolve these cases as a priority.

Submit Your Return via Our Portal: https://formsworkwear.com/a/returnzap