FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
ORDER & PAYMENTS
CAN I CANCEL MY ORDER ONCE PLACED?
Unfortunately, once an order is placed it cannot be cancelled, as we process and prepare your items quickly to ensure fast delivery.
SHIPPING
DO YOU SHIP INTERNATIONALLY?
Yes — we ship worldwide. Shipping costs and delivery times vary depending on your location, and will be shown at checkout.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
UK Standard Delivery: 2–5 business days
International Standard Delivery: 5–10 business days (subject to customs processing times)
WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?
International order may be subject to import duties, taxes, and fees set by your destination country. These charges are the responsibility of the customer, and FORMS does not cover them.
MY TRACKING SAYS 'DELIVERED' BUT I HAVEN'T RECEIVED MY ORDER — WHAT SHOULD I DO?
If your tracking shows your order has been delivered but you haven't received it, we recommend:
- Checking with neighbours, building management, or reception (if applicable).
- Looking in any safe places around your property where parcels may be left.
- Confirming the shipping address on your order confirmation email.
If you've done all the above and still can't locate your parcel, please contact our team at support@formsworkwear.com with your order number so we can investigate further.
RETURNS
WHAT IS YOUR RETURNS POLICY?
We accept returns within 30 days of purchase for unused items in their original condition with tags attached. Items must be free from make-up, fragrance, and stains.
Please note:
- We do not offer exchanges.
- All returns are processed through our online returns portal. You will need your order details to complete the form and follow the instructions.
- If your item was purchased during a sale or promotion, your refund will reflect the price paid at the time of purchase. Sale items may no longer be available to repurchase.
ARE SALE ITEMS REFUNDABLE?
Yes — but you will be refunded the sale price paid, not the original full price.
HOW DO I START A RETURN?
Visit our Returns Portal, enter your order details and follow the steps provided.
SIZING & FIT
HOW DO I KNOW MY SIZE?
Please refer to our recommended size chart on each product page.
WHAT IF I'M BETWEEN SIZES?
Our fabric is super stretchy, so we recommend following the size chart for the most accurate fit. If you're between sizes, choose based on your preferred fit. Size down for a more tailored look, size up for a looser feel.
PRODUCT DETAILS
WHAT IS ANTIMICROBIAL FINISH?
Our garments are treated with advanced antimicrobial technology that helps inhibit the growth of odour-causing bacteria, yeast, algae, and other microorganisms. This keeps your workwear fresher for longer, maintaining both hygiene and comfort throughout your day.
HOW DO I CARE FOR MY FORMS GARMENTS?
Our garments are treated with advanced antimicrobial technology that helps inhibit the growth of odour-causing bacteria, yeast, algae, and other microorganisms. This keeps your workwear fresher for longer, maintaining both hygiene and comfort throughout your day.
ARE YOUR UNIFORMS SEE-THROUGH?
No — our fabric is carefully chosen for opacity, structure, and quality, ensuring you can work with confidence.
DISCOUNTS & TRADE
DO YOU OFFER STUDENT OR TRADE DISCOUNTS?
We offer a discount on large order. Please get in touch with our team at support@formsworkwear.com for more information.

